Unify365 is built and supported by a small team. You will be answered by someone who can actually read the code.
Email support@unify365.ai. This is the fastest route for every kind of question — technical, billing, or account.
Response times.We aim to reply to every message within one business day, and to anything blocking administration of your tenant within four business hours, Monday to Friday, 9am–6pm Pacific. These are our targets, not a contractual SLA — if you need a guaranteed response time, ask us and we'll agree one in writing.
It helps enormously if your first message has: your tenant's primary domain, what you were trying to do, what happened instead, and the rough time it happened. If a specific change is involved, the change id from Change history lets us find the exact record.
Never send us passwords, access tokens, or recovery codes. We will never ask for them, and we cannot act on them.
If you bought Unify365 through the Microsoft commercial marketplace, Microsoft handles the payment, invoicing and cancellation — manage those from the Microsoft admin center against your Unify365 subscription.
If a purchase went through but Unify365 never activated, email us with the subscription id from the Microsoft admin center and we'll connect it by hand. Your purchase is safe in the meantime; activation is a separate step from payment.
Report suspected vulnerabilities to security@unify365.ai. Please give us a reasonable window to fix an issue before disclosing it publicly. We will not pursue legal action against good-faith research.
What we store, why, and how to get it deleted is set out in the Privacy Policy. Terms of use are in the Terms of Service.